Privacy Policy

Data Protection
Privacy Policy

Your privacy is important to us. It is THE KNIGHTS OF SAFETY C.I.C.’s policy to respect your privacy regarding any information we may collect from you via our app, Home Safety -Protect The NHS, and its associated services.

When you use our services we appreciate that you are supplying us with your personal information and that we have a duty and a responsibility to protect that information; for that reason we need to explain to you what we collect and why and how you can update manage and delete your information.

1. What type of information do we collect?

Information and content that you have provided.

  1. Network and connections
  2. Your usage
  3. Information about transactions made on our products
  4. Things other people do and information they supply about you.

Device data
Our app may also access and collect data via your device’s in-built tools, such as:

  • Your identity
  • Location data
  • Camera
  • Storage, photos and/or media
  • Notifications
  • Background data refresh
  • Mobile data

What we collect can depend on the individual settings of your device and the permissions you grant when you install and use the app.

Personal information
We may ask for personal information, such as your:

  • Name
  • Email
  • Social media profiles

Business data
Business data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.

2. How do we use this information?

We use the information that we have (subject to the choices you make) as described below ,and to provide support to our products and other related services set out in our terms and conditions.

  1. To provide personalize and improve our products
  2. Local related information, such as your address
  3. Product research and development
  4. Promote safety integrity and security
  5. Communicate with you.

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

  • To provide you with our app and platform’s core features;
  • To enable you to access and use our app, associated platforms and associated social media channels; and
  • For analytics, market research and business development, including to operate and improve our app, associated applications and associated social media platforms.

3. How is this information shared?

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the app and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of our app or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our app or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at anytime. You may also request that we transfer this personal information to another third party.

If the ownership or control of all or part of the business products or their assets changes, we may transfer your information to the new owner

4. What is the basis for processing Data?

We collect and use and share the data that we have as described and set out in this policy as is relevant and necessary in respect of:

  • Complying with our legal obligations
  • To protect your or others interests
  • Consistent with your consent which you may revoke at anytime
  • As necessary to comply with our terms
  • As required for our or others legitimate interests

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

  • it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter);
  • we need to process your data to comply with a legal obligation;

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

5. How do we operate and Transfer data as part of our Global services?

The personal information we collect is stored and processed in United Kingdom, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

6. How can you protect your rights under the GDPR?

Under the General Data Protection Regulation, you have the right to access, rectify, port and erase your data. The act enhances your right to access information held about you and places limits on what organisations can do with personal date. The act came in to force on the 25th May 2018 and countries in Europe were given the flexibility to make their own changes which resulted in the creation of the Data Protection Act 2018.

7. Data retention, account deactivation and deletion

We store data until it is no longer necessary to provide our services or you can deactivate your account instead.

8.How do we respond to Legal requests?

We access, preserve and share information with law enforcement officers and other persons duly authorized if we have a reasonable belief that the law requires us to do so; this may include (but not limited to) enquiries in relation to you or others concerning theft, fraud prevention or conduct in relation to actual bodily harm.

9. Incorrect information

Correction: If you believe that any information,we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches:We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will taketo deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

10. Cookies

Our privacy policy covers the use of cookies between your device and our servers.

A cookie is a small piece of data that an app may store on your device, typically containing a unique identifier that allows the app servers to recognise your device when you use the app; information about your account, session and/or device; additional data that serves the purpose of the cookie, and any self-maintenance information about the cookie itself.

We use cookies to give your device access to core features of our app, to track app usage and performance on your device, to tailor your experience of our app based on your preferences, and to serve advertising to your device. Any communication of cookie data between your device and our servers occurs within a secure environment.

11. Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our app or app delivery service. Your continued use of our app after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

12. Limits of our policy

Our app may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

13. Data Controller

The Data controller responsible for your information is:

Dale Allen

This policy is effective as of 1st May 2020.